Decision Maker: Cabinet member for people and performance
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
For the Cabinet Member to consider the adoption of a Unreasonable Customer Behaviour Policy.
To adopt the policy
To enable the council to have a fair and consistent approach to addressing situations where a customer’s conduct is unreasonable or unreasonably persistent to the extent that it hinders the council’s consideration of their or other people’s enquiries or concerns.
To continue without a policy – considered but rejected as formal policy allows council to be consistent and fair in its approach, in line with Local Government Ombudsman guidelines.
Publication date: 10/04/2019
Date of decision: 10/04/2019
Effective from: 16/04/2019